The Handle customer portal provides a way to share information with your customers and vice-versa. Create a customer login that allows them to view and potentially update the following information.
The Handle Portal will be available for customers with a Platinum Agreement. There is an additional one-time fee for setup and configuration. The portal can be customized/branded for your organization.
Customers can View:
- Account Profile and Contacts
- Equipment
- Invoices
- Cases
- Tower and Receivers
- Customers can Submit:
- Profile changes
- Add contacts and updates
- Equipment updates
- Add receivers to their profile
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Request Tower subscription
All requests or submission from Customers go to the Handle Queue for approval.
- Handle Admins can approve/reject from the Queue:
- Account updates
- Contacts add/updates
- Equipment adds/updates
- Tower subscriptions
- Case submissions
Cases
View and submit new case requests.
Invoices
Review active invoices. Filter by date range.
Equipment
Add Equipment available for trade in. Review list of equipment.
RTK – Towers and Receivers
Customers can see which towers they’re subscribed to and which ones are available. Customers can request a subscription by clicking in an available tower.
Profile
Review account information and add contacts.
