User Impersonation

customertrax 3. Administration

As the onsite Handle point of contact or ‘Admin’, you may find the need to log in as another user to assist them, or see what they’re seeing in Handle.

If enabled, you have the ability to log in as any user using your own username and password.

Contact support to get the loginas feature setup.

  1. Navigate to your Handle URL.
  2. From the Sign In screen, add loginas and the username after your own.

  3. Enter your password, not the user who needs assistance.
  4. Click Log In
customertraxUser Impersonation